Proofs of our performance
Content Management Modernization and System of Records in the Insurance industry
NN Romania
Short introduction
Nationale-Nederlanden is one of the largest insurance and asset management companies in the Netherlands and in Europe
Insurance has seen a significant rise in the use of digital evidence for insurance claims
New on-line services mean companies must adapt quickly to survive
All data is subject to GDPR compliance
Challenge
Several aged enterprise content management platforms (IBM Content Manager, Unisys Infoimage, Alfresco)
Disparate content sources: challenges of managing islands of information spread across different repositories and line of business applications;
GDPR compliance and unified information governance
Solution
Content Modernization – Replacing several legacy ECM platforms with SEAL – a next-gen content management and automation platform; Content and metadata migration to SEAL, using SEAL Migrator.
Content Consolidation - Unified, compliant content repository (SEAL) integrated with the core enterprise systems (including customer portal, customer communication management, Salesforce).
Improved Governance and Regulatory Compliance with a special focus on GDPR
Benefits
Cost Savings – multi-million euro savings and a 200% ROI
Cost prediction: transparent and predicted pay-per-use cost model
Operational efficiency: unified content repository and 24/7/365 availability of data
Business Efficiency - by enabling information workers to access content data quickly and easily, with less time spent on searching for information and more time spent on core business activities.
Reduced Risks – Several legacy content management platforms were replaced by a modern, unified content management and automation platform.
Better Data Governance - By centralizing unstructured content in the unified repository, businesses improved their data governance practices.
Security: ISO 27001/SOC II accreditations / audits and processes, ISMS transparency and full suite of Security Services and Controls
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