Short introduction

French multinational energy company which operates in the fields of electricity generation and distribution, natural gas, nuclear, renewable energy and petroleum

Challenge

Aged enterprise content management platform (OpenText DM10).

Disparate content sources: challenges of managing islands of information spread across different repositories and line of business applications (SAP, Salesforce)

Registration, classification, and dispatch of documents based on paper-based processes, without automation

Customer field services activity with paper-based processes, without automation

Solution

Content Modernization – Replacing the legacy OpenText with SEAL – a next-gen content management and automation platform; Content and metadata migration from OpenText to SEAL, using SEAL Migrator.

Content Consolidation - Unified, compliant content repository (SEAL) integrated with the core enterprise systems (including SAP, Salesforce).

Digital Front End and Process Origination – with SEAL add-on StarCapture Anywhere

Benefits

Reduced Risks – End-of-life legacy content management platform (OpenText) replaced by a modern, unified content management and automation platform (SEAL).

Operational efficiency: Registration of inbound/outbound documents and their rapid distribution to authorized users, unified active document store and electronic archive and 24/7/365 availability of data;

Business Efficiency – Unified content repository (SEAL) offloading and searching critical line of business applications (SAP, Salesforce, Quadient), enabling information workers to access content data quickly and easily, with less time spent on searching for information and more time spent on core business activities. Cross-systems (SAP, SEAL) business workflows.

Better Data Governance - By centralizing unstructured content in the unified repository, businesses improved their data governance practices.