In today's competitive market, delivering exceptional sales and customer service is paramount for organizations seeking to retain customers and enhance their brand reputation. Managing customer-related documents efficiently and ensuring timely responses to feedback and complaints are critical components of this endeavor. Companies must centralize and streamline their document management processes to provide quick access to customer information and automate the handling of feedback and complaints. SEAL addresses these needs by offering a comprehensive solution designed to optimize sales and customer service functions through advanced document management and process automation.

SEAL is a next-generation platform specifically designed to enhance sales and customer service functions by centralizing customer-related documents and automating feedback and complaints management.

SEAL supports the entire lifecycle of customer interactions, providing advanced features essential for efficient and responsive customer service. The platform ensures quick access to customer information, automates the organization and tracking of feedback and complaints, and integrates seamlessly with existing CRM systems such as Salesforce or Microsoft Dynamics.

Its advanced features, user-friendly interface, and robust compliance capabilities make it an indispensable tool for organizations seeking to improve their customer service processes and meet regulatory requirements.

Schedule a demo now to experience how SEAL can reduce your costs, transforms efficiency, enhances compliance, and boosts performance. Discover the significant impact our solutions can have on your business today!

• Unified Customer Folder: Centralize all customer-related documents for improved service and quick access. SEAL provides a single repository for storing all documents related to a customer, ensuring that service representatives have immediate access to necessary information.
• Feedback and Complaints Management: Automate the capture and organization of customer feedback, complaints, and inquiries. SEAL's intelligent workflows ensure that feedback is categorized, assigned, and addressed promptly, improving response times and customer satisfaction.
• Advanced Search and Retrieval: Enhanced classification, navigation, and search capabilities allow for efficient retrieval of customer documents and information.
• AI/ML-Driven Insights: Leverage artificial intelligence and machine learning for intelligent extraction of relevant metadata from unstructured customer content, enabling deeper insights into customer behavior and preferences, and enhancing the overall customer service experience.
• Compliance and Security: Ensure compliance with data privacy regulations and protect sensitive customer information with advanced security features and comprehensive audit trails.
• Seamless Integration: Ready connectors for leading CRM systems (e.g., Salesforce, Microsoft Dynamics) and other enterprise applications ensure seamless integration and a unified document management strategy.
• Reporting and Analytics: Powerful tools for monitoring performance and extracting insights from customer interactions and feedback, facilitating data-driven decision-making.

Connect with a SEAL expert who has already helped similar customers achieve their goals. Leverage our experience to transform efficiency, enhance compliance, and boost performance. Discover the advantages of personalized insights today!

Best TCO

• Competitive pricing (capacity based) especially for large number of users, fast implementation, rapid user adoption, low maintenance costs.

Best user experience

• Designed for business / non-IT users, focused on simplicity and productivity.

Low-code, integrated document and process automation

• Supporting smart workflows, automated tasks assignments, metadata-based business rules, flexible routing, approvals and case collaboration

Comprehensive, end-to-end solution

• SEAL facilitates end-to-end digital processes, from document creation and collaboration to secure e-signing and archiving, enabling organizations to achieve their digital transformation goals.

Connected and open to integrate

• Ready-made connectors (SAP, Salesforce, Microsoft), advanced APIs, unmatched support for open standards to simplify integration and eliminate vendor lock-in.

Designed for cloud, still freedom to choose

• SEAL’s scalable architecture supports various deployment models (cloud, on-premises, hybrid) and offers flexible configuration options to meet diverse business requirements.