Short introduction

Global Insurance player

Assets in 70+ countries worldwide

100.000+ employees

70M+ customers worldwide

Challenge

Replace the end-of-life legacy content management platform (home grown eDMS)

Disparate content sources: challenges of managing islands of information spread across different repositories and line of business applications (core insurance, claims management)

Registration, classification, and dispatch of documents based on paper-based processes, without automation

Solution

Content Modernization – Replacing the legacy eDMS with SEAL – a next-gen content management and automation platform; Content and metadata migration from eDMS to SEAL, using SEAL Migrator.

Content Consolidation - Unified, compliant content repository (SEAL) integrated with the core enterprise systems.

Digital Mailroom Automation – Correspondence management, for multiple input / output channels (paper, online / web, e-mail), ensuring traceability for requests and compliance with the response times.

Benefits

Reduced Risks – End-of-life archive home-grown content management platform (eDMS) replaced by a modern, unified content management and automation platform (SEAL).

Operational efficiency: Registration of inbound/outbound documents and their rapid distribution to authorized users, unified active document store and electronic archive and 24/7/365 availability of data;

Business Efficiency - by enabling information workers to access content data quickly and easily, with less time spent on searching for information and more time spent on core business activities. Safe, secure documents sharing with business users, business partners and customers