The insurance industry is experiencing a significant transformation driven by digital innovation, regulatory pressures, and evolving customer expectations. Key challenges include managing large volumes of unstructured data, ensuring regulatory compliance, and improving claims management and customer service. Effective unstructured content management and automation are critical for addressing these challenges, enabling insurers to streamline operations, reduce costs, and enhance decision-making. By adopting advanced unstructured content management and automation solutions like SEAL, insurance companies can better manage their content, improve operational efficiency, and stay competitive in a rapidly evolving landscape.

Industry Challenges


of insurance companies face significant challenges managing large volumes of unstructured data, including policy information, claims, and customer data


of insurers report inefficiencies in claims processing, which lead to delays, higher operational costs, and dissatisfaction among policyholders


of insurance executives say shifting consumer preferences have accelerated their need to reinvent customer service strategies

Opportunities and Benefits


of all work activities in the insurance industry could be impacted up by document automation


efficiency improvements can be obtained by implementing generative AI in insurance


Addressing Complex Challenges and Embracing Digital Transformation in Insurance

Every process in the insurance industry involves an increasing number of documents – both paper and electronic – that must be captured, processed, stored/archived and managed in accordance with industry regulations. Insurance companies must provide excellent customer service, fast claims processing times and secure and permanent access to documents for employees, partners and customers. Furthermore, for the IT department, the use of transactional systems to manage document-centric processes creates additional complications. These challenges can ultimately impact productivity, efficiency, profitability, customer satisfaction, compliance, and brand value.

The insurance industry faces several challenges such as:

  • Operations: Managing large amounts of unstructured data (including policy information, claims, and customer data) scattered across various locations and systems, can become a complex and expensive process.
  • Claims Processing and Management: Inefficiencies in claims processing can lead to delays, higher operational costs, and dissatisfaction among policyholders. Automating claims processes with AI can enhance accuracy and speed, reducing manual errors and improving customer satisfaction.
  • Customer service: Must provide excellent customer service, including fast claims processing times and secure document access.
  • Compliance: Subject to regulatory compliance requirements that can be difficult to manage, especially for unstructured content.
  • IT: Using outdated legacy systems designed for transactions but managing documents, which can be difficult to integrate and maintain.
  • Security: Protect sensitive data from cyber threats and ensure compliance with data privacy regulations.

The business implications of these challenges are:

  • Increased operational costs due to managing large volumes of documentation spread across different locations and applications, ensuring security, and meeting regulatory compliance requirements.
  • Lower efficiency in operations and claims processing, resulting in longer processing times, increased workload for employees, and lower customer satisfaction.
  • Lower customer retention due to poor customer service resulting from inefficient processes and lack of access to information.
  • Increased risk of non-compliance with regulations, leading to potential fines, lawsuits, and reputational damage.


Solving the Pain Points of the Insurance Industry

SEAL is a next generation software solution for AI and metadata-driven content efficiency and compliance, an enterprise-grade, low-code digital process automation platform, covering both productivity and cost-cutting related use cases (moving to digital, paperless processes, automation) and compliance and risk reduction related use cases (unified information governance, compliance with GDPR and other regulatory).

SEAL is designed to address critical pains and align with the key trends in the insurance industry by offering a comprehensive suite of features tailored to the unique needs of insurers.

  • Cost-effective Data Management: SEAL consolidates unstructured content from multiple sources into a centralized repository, simplifying data management and enhancing accessibility. This approach helps banks organize and access their data more efficiently
  • IT Modernization - Legacy System Replacement: SEAL replaces outdated ECM applications with modern, metadata-driven platforms, reducing maintenance costs and improving system performance and resiliency.
  • Automation and AI Integration: SEAL incorporates AI-driven content understanding, extraction and insights and low-code automation to streamline business processes and enhance operational efficiency
  • Migration to Cloud and Integration: Seamless integration with object stores and hybrid cloud environments ensures that SEAL provides flexible and scalable solutions that meet modern business needs.
  • Customer Service Enhancement: SEAL enables faster and more secure document access, enhancing customer service capabilities and supporting quicker processing times.
  • Improved Regulatory Compliance: SEAL offers advanced records management features and policy-based content lifecycle enforcement, helping banks maintain compliance with regulatory requirements
  • Security: With robust security measures, SEAL protects sensitive data and ensures compliance with data privacy regulations.
  • Support for Remote Work: SEAL facilitates digital transformation initiatives, enabling remote work capabilities by digitizing and automating paper-based processes.


  • Cost savings: SEAL provides a centralized repository for storing, managing, and accessing documents, consolidating information, and offloading core applications from unstructured content.
  • Increased efficiency and productivity: SEAL automates workflows and eliminates manual processes, improving efficiency and reducing processing times, enabling better collaboration between team members, and facilitating remote work through mobile access.
  • Improved customer service and satisfaction: SEAL streamlines claim processing and provides secure, easy access to necessary documents, enhancing customer satisfaction, and retention.
  • Enhanced security and regulatory compliance: SEAL's advanced security features, including encryption, authentication, and authorization, and automated compliance checks and audit trails ensure regulatory compliance and protect against data loss due to disasters or hardware failures.
  • Better data analytics and decision-making: SEAL provides a centralized repository for all data, providing insights for better decision-making.
  • Digital transformation: SEAL speeds up the onboarding process for new employees and collaborators, generates compliance reports quickly and easily, and helps establish better information governance policies, including data retention and disposal policies, enabling the cultural transformation required to become a data-driven organization with strategy, processes, and governance to guide industrializing AI.

Value Proposition

Best TCO

  • Competitive pricing (capacity based) especially for large number of users, fast implementation, rapid user adoption, low maintenance costs.

Best user experience

  • Designed for business / non-IT users, focused on simplicity and productivity.

Low-code, integrated document and process automation

  • Supporting smart workflows, automated tasks assignments, metadata-based business rules, flexible routing, approvals and case collaboration

Comprehensive, end-to-end solution

  • SEAL facilitates end-to-end digital processes, from document creation and collaboration to secure e-signing and archiving, enabling organizations to achieve their digital transformation goals.

Connected and open to integrate

  • Ready-made connectors (SAP, Salesforce, Microsoft), advanced APIs, unmatched support for open standards to simplify integration and eliminate vendor lock-in.

Designed for cloud, still freedom to choose

  • SEAL’s scalable architecture supports various deployment models (cloud, on-premises, hybrid) and offers flexible configuration options to meet diverse business requirements.



Delivery models

SEAL is not just great but it is also very adaptable to your needs. Chose to use it in your location or access it via cloud with 0 initial costs.

On-Premises (local install)

If you would like to purchase the licenses andsimply install them on your hardware, we are here to help, contact us for your special quote.

On-Demand (EU Cloud)

Choose SEAL delivered from our European Data Center located in Bucharest, RO and have local performance and data stored in EU.

On-Demand (Global Cloud)

Choose SEAL delivered from Microsoft Azure and have global reach and multi-site distributed data centers around the world.